questions about our company, products/services, policies, and more.
A quick guide to ordering with Casa de Flores.
Welcome to our FAQ page, where you can find answers to the most commonly asked
Delivery in Dubai and UAE
Orders and Payments
Freshness and Quality
Care Guide and Longevity
Gifting and Messages
Custom Orders, Corporate, and Events
Contact Us
Delivery in Dubai and UAE
Do you offer same-day delivery in Dubai?
We offer next-day delivery in Dubai. Orders must be placed before or by 11:45 PM to qualify for next-day delivery. For urgent needs, same-day pickup from our store may be available. WhatsApp us to confirm.
What is the cut-off time for next-day delivery?
Orders must be placed before or by 11:45 PM for next-day delivery. Orders placed after 11:45 PM will be scheduled for the following day.
Do you deliver to Abu Dhabi?
Yes. Abu Dhabi is next-day delivery. Order before or by 11:45 PM for delivery the next day. All Abu Dhabi orders have an AED 50 delivery fee.
Do you deliver to Sharjah and Ajman?
Yes. Sharjah and Ajman are next-day delivery. Order before or by 11:45 PM for delivery the next day. Delivery fee is AED 50.
What are your delivery fees?
Dubai: Free delivery on orders above AED 300. Orders below AED 300 have a AED 25 delivery fee.
Abu Dhabi: AED 50 delivery fee on all orders.
Sharjah and Ajman: AED 50 delivery fee on all orders.
Orders and Payments
How do I place an order?
Order online through our website. Choose your preferred delivery date or pickup option at checkout. For personalized requests, WhatsApp us.
Can I place an order for same-day pickup?
Yes. Same-day pickup from our store may be available, subject to daily production and stock. WhatsApp us to confirm availability before placing your order.
What payment methods do you accept?
We accept secure online payments at checkout. If you need help with payment or a corporate invoice request, WhatsApp us.
Can I change or cancel my order?
If you need to make a change, WhatsApp us as soon as possible. Changes are not always possible once production or dispatch has started.
Freshness, Quality, and Substitutions
Are Dubai Chewy Cookies made fresh?
Yes. Dubai Chewy Cookies are made in-house in limited batches. For the best experience, enjoy them on the day of delivery or pickup.
How should I store Dubai Chewy Cookies?
Store in a cool, dry place away from heat and direct sunlight. If you prefer a firmer bite, refrigerate and allow to sit at room temperature before serving.
Do you restock daily?
We produce in limited batches. Availability may sell out, especially on peak days. Ordering early is recommended.
Are your flowers prepared fresh on the day of delivery?
Yes. Our arrangements are prepared fresh, carefully styled, and delivered as close to delivery time as possible for the best presentation.
Will my bouquet look exactly like the product photo?
We recreate the style, palette, and overall look. Since flowers are natural and seasonal, slight variations are normal and part of the charm.
Do you substitute flowers if something is out of season?
Yes, when needed. We only substitute with flowers of equal or higher value while keeping the same design, color story, and luxury feel.
Do you use real flowers for all arrangements?
Yes. We work with fresh flowers and premium greens. Any special elements will be clearly mentioned on the product page.
Care Guide and Longevity
How long do Dubai Chewy Cookies stay fresh?
For best taste and texture, enjoy within 24 hours. Storage conditions matter, keep away from heat and humidity.
- Cool room temperature (air-conditioned): best within 24 hours.
- Refrigerated: keeps well for 2–3 days, but it will firm up. Let it sit 10–15 minutes at room temperature before eating.
- Dubai heat (not air-conditioned): quality drops fast, avoid leaving it out.
- For longer storage: it can be kept in the refrigerator for up to 1 week.
How should I serve them?
For the best experience, allow the cookie to sit at room temperature for a few minutes before eating. Pair well with coffee or tea.
How do I care for my hand-tied bouquet at home?
Trim 1 to 2 cm from the stems at an angle, place in a clean vase with cool water, remove leaves below the waterline, and refresh the water daily.
How long will my flowers last?
Longevity varies by flower type, temperature, and care. With proper care, most fresh bouquets remain beautiful for several days.
Where should I place my flowers for best results?
Keep flowers in a cool area away from direct sunlight, heat, and air conditioning drafts.
Gifting and Messages
Can you include a message card with my order?
Yes. Add your message at checkout and we will include it with your delivery.
Do you offer discreet delivery?
Yes. We can keep gifting details minimal. Add a note at checkout if you have a preference.
Can you deliver flowers as a surprise?
Yes. If you have the recipient’s correct details, we can handle surprise deliveries. Our courier may contact them only if needed to complete delivery.
Do you offer gift-ready packaging?
Yes. Orders are packed clean and gift-ready. For premium gifting requests, WhatsApp us.
Custom Orders, Corporate, and Events
Do you offer corporate gifting?
Yes. We offer design-led chocolate gifting for clients and teams, plus florals for corporate programs. WhatsApp us with your quantity, date, and budget.
Do you handle events?
Yes. We support events through chocolate gifting and florals, depending on the brief. WhatsApp us for personalized support.
Do you create custom floral arrangements?
Yes. Share your vision, colors, budget, and date, and we will propose a design that matches your brief.
Do you offer corporate flower arrangements and recurring flowers for offices?
Yes. We create reception arrangements, meeting room florals, gifting, and recurring weekly or monthly flowers for offices in Dubai and beyond.
Do you handle floral styling and installations for events?
Yes. We offer floral direction, styling, delivery, and on-site set up for weddings, brand events, private celebrations, and corporate moments.
Call us
+971 55 632 1876
Daily: 8:00 AM to 8:00 PM
+971 55 632 1876 - Click To Chat
8:00am to 8:00pm
info@casadeflores.ae
Replies within 2 to 4 hours during business hours
