Privacy Policy
How we handle your information
We collect only what we need to process orders, arrange delivery, and respond to enquiries. We do not sell personal data. Where trusted partners support payments, hosting, or delivery, information is shared only to fulfil your request and keep the service running securely.
Privacy Policy
Last updated: February 3, 2026
Casa de Flores (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website, contact us, or use our services.
This policy is intended to align with applicable UAE data protection requirements, including the UAE Personal Data Protection Law, as applicable.
1) Information we collect
We may collect the following categories of personal data:
Identity and contact details: name, email, phone number, billing address, delivery address
Order information: items purchased, card message details, delivery date and time preferences, special instructions
Corporate, events, and custom enquiries
Company name, venue address, on-site contact, timing notes, access requirements, brand guidelines, and reference materials you share.
Payment information: payments are processed by third-party payment providers. We do not store full payment card details.
Communications: messages you send via email, WhatsApp, forms, or customer support
Technical and usage data: device information, browser type, IP address, pages visited, and interactions
Cookies and similar technologies: used for site functionality, analytics, and marketing where enabled
2) How we use your information
We use your information to:
Process and deliver orders, including arranging delivery and set-up
Communicate about your order, delivery updates, or service requests
Provide corporate subscriptions, event support, and custom project proposals
Personalize your shopping experience and improve our website
Detect fraud, protect our business, and maintain platform security
Send marketing communications where you have opted in, and allow you to opt out anytime
3) Legal basis and consent
Where required, we rely on your consent (for example, marketing). Otherwise, we process personal data as necessary to provide services, perform a contract, comply with legal obligations, and protect legitimate interests such as fraud prevention and service improvement, as permitted under applicable law.
4) Who we share information with
We may share your information with trusted third parties only as needed to operate our services, including:
- Ecommerce and hosting providers: Shopify and related tools that power the storefront
- Payment processors: to process payments securely
- Delivery and logistics partners: to deliver arrangements and coordinate timing
- Service providers: analytics, marketing, customer support, and communications tools
- Professional advisers and authorities: where legally required, or to protect our rights
These providers may process information on our behalf under appropriate safeguards.
5) International transfers
Your personal data may be processed outside the UAE depending on the service providers used (for example, ecommerce hosting, analytics, and email platforms). Where applicable, we take steps to ensure appropriate safeguards for cross-border transfers, consistent with UAE requirements.
6) Data retention
We keep personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and operational requirements. We may also retain certain information to resolve disputes and enforce agreements.
7) Your rights
Subject to applicable law, you may have rights to request access to, correction of, deletion of, or restriction of your personal data, and to object to certain processing. You may also withdraw consent for marketing at any time.
To make a request, contact us using the details below.
8) Cookies and marketing
We use cookies for site functionality and performance. Where enabled, we may use analytics and marketing cookies to understand site usage and improve advertising relevance. You can manage cookies through your browser settings and any consent tools available on the site.
9) Security
We implement reasonable technical and organizational measures designed to protect personal data. No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards.
10) Children
Our website is not intended for children. We do not knowingly collect personal data from children.
11) Changes to this policy
We may update this policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
12) Contact
Casa de Flores
Email: info@casadeflores.ae
Call/WhatsApp: +971 55 632 1876
A floral service, end to end
From brief to delivery
Order online for gifting, or share a brief for corporate and events. We handle sourcing, design, and presentation, with reliable delivery, careful setup, and a consistent finish across every piece.
